When is support available?
Technical Support services is available, 7 days a week 24 hours a day.
Telephone Support
Telephone support is provided during office hours on 09 424 0505 or 021 614 562
E-mail Support
E-mail support is provided 24 hours a day 365 days a year on e-mail address: support@eurotronik.nz.
Response time
Be Safe Limited will endeavour to answer all calls and e-mails as soon as is possible in 1 business day. For high priority support response time is 2 hours. The following items will help Be Safe Limited staff speed up the process as much as possible;
Note down any error number shown on screen
Take a screenshot if possible and email it to support email address
Try to remember what you were doing just prior to the error occurring and note this down.
See if you can repeat the problem again.
Has your machine had other problems with other software?
Are you the only user experiencing the problem or are many people finding the same issue.